COTRAL services Accompaniment - Follow-up
COTRAL Laboratory is expanding to satisfy youIn September, COTRAL Laboratory will be moving into its new manufacturing Laboratory in Condé-sur-Noireau (Calvados, Normandy, France) and implements all the means to be No. 1 in guaranteeing your satisfaction. |
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Follow-up and accompanimentServices throughout the entire duration of the guarantee of your hearing protectionsYour impression taking session is over; COTRAL Laboratory continue to accompany you in your noise file from delivery to the end of the guarantee of your hearing protections. Email tracking of your order
We will also send you a notification on the day of their dispatch.
Your employees' satisfaction is essential
It allows assessment of satisfaction of the users and validation of proper implementation of the hearing protections from the 1st months of use onwards. Download the assessment questionnaire for the hearing protections (PDF - 70 Kb) Customer service
COTRAL Laboratory have set up an exclusive telephone number for all your aftersales service requests: +33 (0)2 31 69 05 13. Download the presentation brochure of the COTRAL customer service (PDF 535 kb) The customer area
Download the technical sheet (PDF - 670 kb) Auditools, free support media
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Are you interested in our customised hearing protections, our services or our training and awareness-raising tools?
Contact us by telephone at
+33 (0)2 31 69 36 36
As soon as the impressions are received, we will confirm your order by email.
A satisfaction questionnaire is enclosed with your parcel.
Any questions, any suggestions... a technician will answer your enquiry from Mondays to Fridays at 
You have access to a dedicated customer area. This application allows you to manage your fleet of COTRAL hearing protections: the renewals to be scheduled, tracking of your orders... but also to act: you can correct a misspelled name or first name, deactivate the equipment of individuals who are no longer exposed to noise and make an aftersales service request...
You will have discovered this toolbox while preparing your file; it also supports you in implementing and using the COTRAL moulded hearing protections: awareness poster, reminder about hygiene... Several documents allow you to continue information about the noise risk.